In the modern enterprise, the divide between Systems Engineering (SE) and Operations (Ops) is growing. SE teams architect complex, zero-trust networks, while Ops teams are left to maintain them with limited visibility and outdated runbooks.
When a critical incident occurs, the escalation path is predictable: Ops attempts to troubleshoot, fails due to a lack of deep technical context, and escalates to SE. This creates a bottleneck in which senior architects spend their time fighting fires instead of designing new systems.