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Location: Bengaluru
Company: Kazam
We are looking for a technically strong and detail-oriented Hardware Diagnostics Specialist to support and analyze field returns, defective units, and customer-reported issues. The ideal candidate will work closely with customer support, quality, and engineering teams to carry out root cause analysis (RCA), component-level debugging, and design feedback for improving EV charger hardware.
Responsibilities
- Diagnostics & Root Cause Analysis (RCA): Conduct detailed hardware diagnostics of returned or failed EV chargers. Identify root causes for failures across components, boards, and system-level performance.
- Failure Replication & Testing: Recreate customer-reported issues using lab equipment. Validate hardware functionality under simulated conditions and power cycles.
- Component-Level Debugging: Use oscilloscopes, multimeters, power supplies, and diagnostic tools to debug PCBs, power modules, and embedded controllers.
- Documentation: Log all findings in structured diagnostic reports. Maintain a failure database to track trends and common issues.
- Cross-Functional Coordination: Collaborate with hardware design, firmware, and product teams to share diagnostic insights and suggest design or manufacturing improvements.
- Corrective Action Support: Support implementation of CAPA processes, and provide feedback to quality and production teams for process improvements.
- Customer Feedback Loop: Translate technical root cause findings into actionable feedback for customer-facing teams to communicate resolutions effectively.
Qualifications
- Bachelor’s degree in Electrical/Electronics Engineering or similar field.
- 2+ years of hands-on experience in hardware testing, debugging, or repair—preferably in EV, power electronics, or IoT industries.
- Strong experience with lab tools like oscilloscopes, power analyzers, and test jigs.
- Ability to analyze PCB schematics, interpret firmware logs, and perform board rework/soldering.
- Familiarity with communication protocols such as CAN, RS485, and Ethernet.
- Understanding of high-voltage safety practices.
- Good documentation and communication skills.
- Willingness to work in lab/field environments as required.
