Sony’s latest flagship smartphone, the Xperia 1 VII, may have had a promising debut in Japan, but its rollout has hit an unexpected roadblock. The company has now officially paused sales and shipments of the device in its home country, following multiple reports of serious operational issues. While the global versions seem unaffected for now, the Japanese models are facing troubling problems that have prompted Sony to take action.
Random shutdowns and reboots prompt temporary halt
The affected Sony Xperia 1 VII units are said to suffer from random shutdowns, reboots, or in some cases, not powering on at all. Sony’s Japanese support page has listed four specific models impacted — SO-51F, SOG15, A501SO, and XQ-FS44. These issues appear serious enough to warrant a temporary suspension of availability, although the brand is still investigating the root cause.
Some early speculation points to compatibility issues with Japan-exclusive services like Osaifu-Keitai, though this remains unconfirmed. Sony has advised users experiencing such issues to press and hold the power and volume up buttons for 20 seconds to try recovering the device. A new software update with build number “71.0.A.2.43” is also available, which may help mitigate the problem — though it’s unclear if this update actually fixes the core issue.
Global models remain unaffected for now
So far, these shutdown-related issues appear to be limited to Japanese variants, with no reports of similar problems emerging from global markets. The Xperia 1 VII is currently not available in the US, and given the brand’s limited presence there, a stateside release remains unlikely. Still, this situation raises concerns about whether the issue is software-based or indicative of deeper hardware flaws — something only time will tell.
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The post Sony suspends Xperia 1 VII sales due to serious software glitches appeared first on Gizmochina.
