Internal tools rarely get the same attention as customer-facing products, but the pain is just as real. Modern systems can fail in countless ways, and when they do, engineers spend hours untangling dependencies just to locate the root cause.
Inside most organizations, these tools are business-critical: powering finance, operations, sales, or logistics. Yet their support workflows are often ad hoc. Issues get reported through chat threads or informal tickets, context is incomplete, and debugging turns into a relay race across teams.